Careersactivatetalent·3 days ago
Position: Chargeback Specialist
Type of contract: Independent Contractor
Working Hours: M–F US Time zone
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About the Company
We are a fast-growing eCommerce brand operating at scale and processing a high volume of online transactions. Protecting revenue and reducing chargeback losses is a critical priority for our business. We are transitioning back to a fully manual chargeback management process to improve win rates, reduce fees, and maintain full control over dispute handling.
Scope of the Role:
The Chargeback Specialist will take full ownership of chargeback and dispute management across all payment methods. This role is hands-on and operational, focused on manually handling disputes end-to-end to maximise win rates and minimise revenue loss. You will work closely with customer support, payments, and operations to ensure disputes are handled accurately, efficiently, and in compliance with platform requirements.
Duties and Responsibilities: