About the role
We are seeking a highly detail-oriented and analytical Operations & Data Manager to support our Director of Supply Planning & Manufacturing in ensuring the accuracy, completeness, and timeliness of purchasing, inventory, and operational data. As our skincare brand continues to grow, this role is critical in scaling operations, optimizing processes, and maintaining data integrity within our NetSuite ERP environment.
About the ideal Candidate
The ideal candidate is passionate about data and operational excellence, thrives in a fast-paced environment, and enjoys working cross-functionally with both internal teams and external suppliers. Experience in skincare or cosmetics is a plus, but we welcome candidates with a strong interest in the beauty industry who are eager to learn and contribute.
This role requires exceptional supplier relationship management skills, balancing assertiveness with diplomacy to ensure accountability while fostering strong, productive partnerships. We value individuals who are humble, optimistic, curious, and driven by integrity, capable of stepping back to identify patterns, solve problems, and improve processes as we continue to expand.
Key Responsibilities
Purchase Order & Invoice Management
- Ensure accuracy and timely updates for all Finished Goods and Component purchase orders (POs) in NetSuite, maintaining correct delivery dates, quantities, and pricing.
- Track and manage open POs, coordinating with suppliers and internal teams to resolve discrepancies efficiently and accurately.
- Verify and approve supplier invoices, ensuring pricing and quantities align with NetSuite’s 3-way matching process and resolving discrepancies in a timely manner.
- Engage with suppliers in a professional yet strategic manner, ensuring commitments are met while fostering strong, collaborative relationships.
Inventory & Data Management
- Monitor inventory transactions, ensuring adjustments for damages, cycle counts, and discrepancies are processed accurately and in a timely manner.
- Track and reconcile component usage per finished good, collaborating with suppliers to validate material consumption and ensuring accurate reporting in NetSuite.
- Monitor scrap factor expectations vs. actuals, investigating discrepancies and addressing issues as needed to improve accuracy and minimize waste.
Process Optimization & Compliance
- Ensure data accuracy and consistency in NetSuite, maintaining up-to-date master data for purchasing and supply chain operations.
- Maintain and update Bills of Materials (BOMs), ensuring contract manufacturers have the latest versions and managing system records for accuracy.
- Develop and document fill and assembly instructions for contract manufacturers, ensuring clarity in skincare product production and inventory management.
- Execute large-scale inventory transactions, including disposal activities and system updates to support operational supply planning and master data management,
- Identify and implement process improvements, leveraging automation and system enhancements to support business growth and scalability in the beauty industry.
- Collaboration & Continuous Improvement
- Partner cross-functionally with internal stakeholders (Finance, Sales, Planning, and Operations) and external suppliers to align on data accuracy and process improvements.
- Leverage data analysis and problem-solving skills to identify root causes of discrepancies and implement corrective actions.
- Support audits and compliance reviews specifically related to data accuracy, ensuring all operational records in NetSuite reflect correct, up-to-date, and properly documented information.
- Develop strong supplier relationships, balancing accountability with collaboration to drive efficiency, trust, and long-term success.
