Global Payments Operations Specialist

The Role:

Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you’ll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You’ll also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for our members.

The Team:

The Global Payment Operations Team sits within Carrot’s Product organization and focuses on money movement, financial operations processes, and delivering an exceptional member experience. We collaborate cross-functionally to support Carrot’s rapidly growing global business.

Minimum Qualifications:

• Bachelor's degree in Economics, Finance, Business Administration or related field
• 2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking
• Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation
• Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay
• High level of integrity, initiative, motivation and curiosity
• Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing
• Strong knowledge of Microsoft Excel and/or Google Sheets
• Comfort working and communicating with cross-functional teams and outside customers
• Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance

Preferred Qualifications:

• Experience improving financial operations through process documentation, workflow optimization, or automation tools
• Proven ability to identify inefficiencies and implement scalable solutions
• Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines
• Experience handling high-volume money movement or transactional payments under tight deadlines
• Experience with NetSuite or similar ERPs
• Strong SQL and analytical skills, with the ability to solve complex problems and prioritize effectively with minimal supervision
• Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems
• Passion for Carrot’s mission and enthusiasm for contributing to a collaborative, dynamic team environment

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000.00 - $88,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

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