Product Lead - Front Office

The Team

In this role, you will be leading a product team in Business Apps that focuses on developing best-in class solutions in the domain of the Front Office spanning Customer Service, Marketing, Sales and Commerce. Business Apps are purpose-built solutions created for a specific line of business, addressing most impactful pain points. The apps are best practice examples of how Celonis is used in new, innovative ways that push the boundaries of our platform. The team has a great balance of technical skills to build solutions paired with a customer focus and product management mindset to create meaningful products widely adopted across our customer base.

The Role:

You will build and lead a team of product managers that work directly with both customers, account teams and their counterparts in Product and Engineering on using Celonis to seize opportunities in the Front Office Domain. Your focus will be on productizing valuable and scalable use cases and thereby impact and shape the future of Process Intelligence in the Front Office. Take this chance to rethink the way companies run their customer facing processes and help our customers to accelerate their value realization with Celonis.

The work you’ll do:

• Lead a team of product managers, defining the product strategy and roadmap for the Front Office domain, within the broader context of our Business Apps strategy
• Work closely with customers to understand their pain points with a focus on Procurement (both direct and indirect) and adjacent areas
• Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers
• Use the Celonis Process Intelligence Platform to develop new, innovative solutions in the area of the Front Office
• Collaborate with platform product managers and engineers to guide and influence feature development of the platform
• Work together with our UX team to define the user experience for our products
• Create alignment across key parts of the Celonis organization, including Product, Engineering, Product Marketing, Value Engineering and Sales.

If you are passionate about Service, Sales, Marketing and Commerce processes and the Celonis technology, and what it can do for our customers, here's your chance to directly contribute to taking our Celonis Process Intelligence Platform to the next level.

The qualifications you need:

• 8+ years of experience in operational Front Office functions (Sales, Service Marketing, Commerce), Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
• Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
• Comprehensive knowledge of CX market and industry trends
• Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
• Demonstrated experience in product marketing, messaging, and positioning
• Proven ability to lead and manage high-performing teams
• Outstanding stakeholder management skills across organizational functions
• Excellent verbal and written communication abilities
• Fluent in English (German language is a plus)