Job Overview:
The Account Supervisor at CG Life is a strategic, energetic, and highly motivated team member with a tried-and-true method for delivering exceptional services for clients in the life sciences, healthcare, and biopharma sectors. This role manages and oversees the day-to-day operations of several assigned accounts as a client partner.
This person has prior healthcare, biopharma, or life science agency experience, understands complex industry trends, and has the skills and insight to reach a variety of stakeholders. The Account Supervisor works within the Client Services department and uses their experience to be hands-on and collaborative communications professionals as they work with the larger integrated agency team and clients to develop complex marketing projects, programs, and campaigns.
Key Responsibilities, including but not limited to:
Client Relationships
- Serve as the primary client contact, ensuring proactive communication and relationship management.
- Takes initiative to drive work and conversations forward, managing client questions and challenges independently. Strong facilitator/leader in meetings.
- Manages client expectations to foster productive and effective working partnerships.
- Professionally manages tricky or complex client conversations.
Account Growth
- Able to identify opportunities within current accounts through strong client relationships and strategic insights.
- Initiates conversations that open doors for exploring expanded services and partnerships.
Account Finance
- Manages budget tracking and ensures clear communication with the client, including estimates, actuals, and project completion metrics.
Project Oversight
- Responsible for managing daily account work on assigned brand(s), ensuring projects are delivered on time, within scope, and meeting client expectations.
- Responsible for flawless project execution with attention to detail and quality.
- Facilitates and leads tactical meetings and discussions with confidence and clarity.
- Demonstrates and applies extensive knowledge of assigned brand(s) to ensure strategic alignment in all deliverables.
- Demonstrates sound judgment to anticipate and effectively solve challenges
Leadership & Strategic Guidance
- Upholds agency values while following processes and leading interactions with clients, internal staff, freelancers, and vendors.
- Actively listens, participates, and contributes to strategic discussions and meetings.
- Attends market research, captures notes, and shares insights and observations.
Internal Relationships
- Establishes strong working relationships with all day-to-day functional team members.
- Builds partnerships with project management and finance teams to ensure seamless collaboration.
Knowledge & Expertise
- Collaborates with cross-functional teams to define, deliver, and present assigned work
- Contributes thoughtfully to brand tactical planning and creative work
- Maintains strong knowledge of the brand’s business and ensures strategic alignment in tactical execution
People Management
- May have opportunities to manage and/or mentor junior team members.
