Location requirements
Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.
Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.
About the role:
The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers. They offer strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere.
In this role, you’ll guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships (both internal and external), manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization in its most exciting phase, we’d love to hear from you.
Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
Build, maintain, and execute strategic account plans for your customers
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within your customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer to influence product development and customer success strategies.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.
5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.
At Chronosphere, we believe the best teams are built by bringing together people with diverse backgrounds, experiences, and perspectives. If you're excited about this role but don’t meet every qualification listed, we encourage you to apply. We’d love to hear from you.
Team:
Reporting to Cleat Broome - Senior Manager, Customer Success Architects
Location:
US-Remote
Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More
Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]
Before clicking “Submit Application”.
To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.
Identifying information includes your name, photos, LinkedIn URL, email address, and more.
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Chronosphere is the only observability platform that puts you back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence.
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