Civica Uk Ltd 1·about 1 month ago
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a LiveOps Engineer at Civica
Our LiveOps team sits at the front line of this mission: monitoring systems, responding to incidents, and continuously improving the automation and observability that keep our services healthy. Every action you take directly contributes to the stability and trust our customers depend on.
As a LiveOps Engineer, you will help operate, monitor, and enhance Civica’s production and cloud environments. Working closely with SRE, Platform, and Development teams, interfacing with the support and services teams, you will support uptime, automation, and observability improvements that make our services more reliable. You’ll contribute to incident response, environment management, and the ongoing evolution of how Civica delivers and supports its software in the cloud.
Working closely with SRE, Platform, and Development teams, you will help detect, troubleshoot, and resolve live issues; while also contributing to the continuous improvement of our monitoring, deployment, and incident management practices.
You will participate in an on-call rotation, respond to production alerts, and you will play a key role in maintaining Civica’s high standards for reliability, performance, and customer experience.
What you will be doing: