Senior Engineering Manager - SRE

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide essential services to more than 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on over 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career, and make a real difference to people and communities. 

Why you will love this opportunity as Senior Engineering Manager at Civica 

As Senior Engineering Manager for LiveOps and SRE, you will lead and evolve Civica’s LiveOps function; the teams that ensure our critical SaaS and cloud environments remain reliable, observable, and secure every day. 

You will use your leadership and technical expertise to guide multiple LiveOps teams in modern operational practices, automation, and proactive incident response.  Working closely with our SRE, Platform, Security, and Product Engineering peers, you’ll ensure Civica’s cloud operations deliver the resilience and performance our customers depend on. 
 
You will play a key role in shaping Civica’s long-term reliability and cloud strategy, helping us transition from legacy operations to a modern, scalable, cloud-native operating model. 

This is a role for a transformational leader who thrives on driving operational excellence, developing people, and building the systems and culture that keep essential public services running around the clock. 

What will you do to be successful in this role:

• Lead and grow high-performing LiveOps teams across Civica’s SaaS products, fostering accountability, curiosity, and continuous improvement. 

• Build trusted relationships with senior leaders, product owners, and customer-facing teams to align reliability priorities and communicate service health. 

• Drive operational excellence: strengthen incident response, on-call readiness, and problem management through automation, runbooks, and blameless post-mortems. 

• Define and embed reliability metrics (SLIs/SLOs, MTTR, change success rate) to measure and improve service health across multiple platforms. 

• Collaborate closely with SRE, Platform, and Development teams to enhance observability and release resilience, leveraging shared tooling such as Grafana, Datadog, and Prometheus. 

• Own the roadmap for operational maturity, ensuring prioritisation of reliability work, resourcing, and long-term capability building. 

• Champion automation-first operations: evolve our IaC, CI/CD, and configuration management practices (Terraform, GitHub Actions, Ansible, Packer, Kubernetes). 

• Partner with Product and Security leaders to ensure uptime, compliance, and auditability (SOC2, ISO27001, PCI). 

• Provide executive-level leadership during major incidents, ensuring clear communication, structured response, and fast mitigation. 

• Build clear communication pathways across Engineering, LiveOps, and Support by ensuring incidents, root causes, and learnings are transparent and acted upon. 

• Coach and mentor LiveOps engineers and managers, creating pathways for growth, clarity in ownership, and alignment with Civica’s engineering culture. 

• Lead through data: establish and monitor key operational KPIs to guide decision-making and prioritise reliability improvements.