Customer Onboarding Manager | Japanese speaking
•Deel· 3h
EngineeringFull-timeAsia
3h ago
Classdojo·12 days ago
ClassDojo's goal is to give every child on Earth an education they love.
We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.
We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.
What you’ll do:
As a district partnerships manager, your goal is to provide proactive engagement for our mid-size to large district partners and ultimately own long-term retention. You’re highly relationship-driven, strategic, attune to K-12 education market and trends, and driven to demonstrate value and impact with the highest level decision-makers in a district.
As a district partnerships manager, you are the ultimate leader and owner of each district partnership; you’ll work closely with key stakeholders and executive decision-makers within large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure ClassDojo’s offerings are fully leveraged. This role requires a seasoned professional who excels in strategic relationship building, can identify and foster growth opportunities, and understands how to deliver measurable value in complex, multi-layered environments.
Travel is required up to 20-30% of the time for in-person conferences, executive reviews, strategic account planning, and partnership expansion meetings.
Responsibilities:
Identify and cultivate relationships with key decision-makers and influencers across districts. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full value realization.
Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify growth opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences.
Facilitate Executive Business Reviews and Outcome Reviews, demonstrating how ClassDojo drives results aligned with district goals. Use data to reinforce value and identify areas for further improvement and growth.
Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
Leverage adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure districts broadly adopt ClassDojo
Partner with the broader Success and Implementation team (especially our District Onboarding Managers) and other teams such as marketing, product, and account executives to deliver cohesive support, streamline handoffs, and continuously improve outcomes.
Requirements:
4+ years of some combination of Partnership Management, Account Management or Renewal management
Proven experience expanding networks within organizations to include executive stakeholders and strategic contacts.
Proven experience gathering referrals, closing renewals, navigating procurement, legal, and budget processes
Strong written and verbal communication skills. Experience presenting to and influencing executive stakeholders, with an ability to communicate value and strategic impact.
High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
Skilled in using data to inform account strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators
Demonstrated ability to take full ownership of a portfolio of ~30-40 accounts.
Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities.
Experience in edtech or working on products for kids or educators
Ability to learn new technology and products quickly and comfortable with products such as SFDC, Notion, and Asana.
Bonus experience:
Experience in high growth organizations
Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting
[1] Some more context:
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
Click here if you're interested in learning more about what we've been up to.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. This role is eligible for an incentive pay component. The estimated range below represents On Target Earnings ("OTE"), which includes both an annual base salary and target incentive pay.
CA, WA, NY, NJ, CT states: $110,000 - $150,000 (USD)
All other states in the US: $93,500 - $127,500 (USD)
#LI-Remote