Scaled Customer Success Manager (Public Sector)
•Boxinc· 3h
🎧 Support⏰ Full-time📈 Mid Level💰 $81k-102k🇺🇸 New York, USA
3h ago
Clearstory·about 2 months ago
The Role
As Clearstory’s first Solutions Engineer, you’ll play a pivotal role in helping customers adopt, integrate, and expand their use of Clearstory. You’ll bridge the gap between field workflows and technical implementation, ensuring every customer realizes maximum value from the platform.
This is a hybrid role combining construction project expertise with technical know-how—ideal for someone who’s lived the change order struggle firsthand and now wants to help the industry digitize it.
You’ll work closely with Sales, Customer Success, Product, and Engineering to support complex use case demos, large implementations, guide complex integrations, and solve high-impact customer use cases.
Change Orders are a $200 billion problem in commercial construction. They slow down jobs, create billing chaos, and strain relationships between GCs, Subs, and Owners. Clearstory is fixing that—fast.
We’re the industry’s first (and only) Change Order Communication and Workflow Platform, built to bridge the gap between financial systems, field teams, and project stakeholders. Instead of managing extra work through spreadsheets, PDFs, and inboxes, Clearstory connects teams in real time—streamlining T&M Tags, standardizing Change Orders, and accelerating approvals and payments.
With strong product-market fit and rapid growth, we’re expanding our customer-facing team to include our first-ever Solutions Engineer, someone who understands jobsites as well as the software stack that runs it.
Customer Enablement & Technical Support
Integration Design & Execution
Sales & Customer Success Collaboration
Voice of Customer & Continuous Improvement
Clearstory is digitizing and automating the change order process inside the commercial construction industry.
Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.
The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.
At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!
We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.
In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.
You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.