Art Director
•Dept· 4h
🎨 Design⏰ Full-time📈 Mid Level💰 $65k-90k🇺🇸 USA
4h ago
Close·about 11 hours ago
Since 2013, we've been building a CRM that gets out of your way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.
We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.
Close's designers care about creating exceptional experiences that our customers fall in love with over and over again. From beautiful interfaces to thoughtful interactions, our Product Design team brings purpose, simplicity, and impact to every touchpoint. As a Lead Product Designer on Growth, you'll join our culture of autonomy and craft, where we have a high bar for excellence and an endless curiosity about how to solve complex problems with elegant simplicity.
Design experiences that shape the future of growth at Close. This role owns critical surfaces across the customer journey – from first impression through activation, engagement, and monetization. You'll move fluidly between strategy and execution, partnering with Growth, Product, Engineering, Marketing, and Analytics teams to create industry-leading experiences that leverage AI to get users selling faster while maintaining our obsession with polish and detail.
Partner with cross-functional teams to identify and design for high-impact opportunities across the customer journey
Lead UX strategy and design for growth initiatives – including onboarding flows, A/B tests, pricing and packaging experiments, and retention touchpoints
Create AI-powered experiences that reduce friction and accelerate time-to-value
Translate insights from research and data into clear hypotheses, prototypes, and design recommendations
Move quickly from concept to production-ready designs, shipping multiple iterations per week
Ensure cohesive, customer-centered experiences
Champion user needs while balancing business objectives and technical constraints
Maintain exceptional attention to detail and pixel-perfect execution while working at speed
Rapidly prototype new concepts – show don't tell
Drive consensus across stakeholders and present work confidently to senior leadership
7-10 years experience in product design, UX strategy, or experience design
Proven experience working on a Product Growth team, ideally in B2B SaaS with deep familiarity with growth methods including A/B testing, funnel optimization, experimentation frameworks, retention design, and monetization flows
A portfolio demonstrating exceptional craft with obsessive attention to detail and measurable impact on growth metrics
Strong Figma skills and experience with design systems
Very strong UX skills and ability to synthesize user feedback into meaningful insights
Strong ideation and prototyping abilities – you make ideas tangible quickly
The ability to create sophisticated, scalable solutions across platforms
Deep understanding of human-centered design principles
Comfort designing with data – understanding metrics like conversion rates, activation rates, time-to-value, and retention
Excellent systems thinker – able to connect product strategy, customer insight, and design execution
Strong communication and storytelling skills to articulate tradeoffs between design decisions, metrics, and business outcomes
The ability to work with vague direction and moving ideas forward through design methods
Experience working remotely with a high level of autonomy
Experience designing AI features or working with AI-powered product experiences
Experience designing product-led growth (PLG) experiences
Experience with experimentation platforms and interpreting A/B test results
Background in data-driven product experiences and milestone design
Strong aptitude for content design and copywriting
Friendly and easy to work with – you build strong collaborative relationships
A vibrant voice and natural design leader who isn't afraid to advocate for user needs
Someone who naturally reduces friction wherever possible
Not afraid to try new things and experiment with novel approaches
Comfortable with incomplete data and able to move forward with conviction
Have a bias for action and strong voice within cross-functional teams
Collaborative and low-ego – you thrive in lean teams where strategy and craft come together
Excited to be a hands-on individual contributor focused on both craft and strategic impact
Based in the United States
Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 additional PTO days
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
(US residents) Dependent care FSA
(US residents) 401(k): Up to 6% contribution match, 100% vested
Build a house you want to live in - Examine long-term thinking and action
No BS - Practice transparency and honesty, especially when it’s hard
Invest in each other - Build successful relationships with your coworkers and customers
Discipline equals freedom - Keep your word to yourself and others
Strive for greatness - Constantly challenge yourself and others
Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint.
Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France.
Explore our product. Check out a video demo or try an interactive demo!
We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.
While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded.
Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy.
If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.