The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.
The Director, Business Operations is a strategic and analytical leader responsible for the financial and operational infrastructure that supports Clover Care Services clinical programs. This role oversees business operations across CCS — ensuring that Clover’s care delivery model operates efficiently, effectively, and in alignment with budget and growth goals.
The Director, Clinical Business Operations will partner closely with Clinical Operations, Clinical leadership, and Finance to develop and manage budgets, forecast volume and staffing needs, oversee vendor and cost-center performance, and implement scalable operational processes that drive both clinical and financial outcomes. This role combines operational acumen, financial discipline, and a process-improvement mindset — someone who thrives at the intersection of data, execution, and strategy.
As Director of Business Operations, you will:
- Lead financial and operational planning for Clover Care Services, including cost center oversight, budgeting, forecasting, and alignment of spend with visit volumes and growth goals.
- In partnership with the Chief Operating Officer, manage vendor relationships and contracting, ensuring efficiency, compliance, and alignment with operational and financial objectives.
- Oversee call center and scheduling operations performance for CCV operations (staffing levels, capacity, reach rates, scheduling utilization, productivity metrics) to optimize patient access and team efficiency.
- Drive productivity and logistics management for clinical and administrative support functions, including visit volume tracking, staffing models, and capacity planning.
- Support revenue cycle management by ensuring accurate and timely billing, claims processing, denial management, and issue resolution in partnership with Finance and Compliance.
- Lead EHR systems oversight, including provider education, configuration management, and issue escalation to ensure seamless operational workflows.
- Develop and implement standardized workflows and procedures that promote consistency, scalability, and operational excellence across care delivery support teams.
- Partner in modeling and forecasting, developing data-driven projections for visits, enrollment, and staffing to guide strategic decision-making.
- Collaborate cross-functionally with clinical and business leaders to align operational performance with quality, cost, and patient/member experience goals.
- Monitor operational performance metrics and lead continuous improvement initiatives to increase efficiency and reduce cost per visit.
- Ensure financial stewardship, including invoice review, spend tracking, and cost management for all CCS vendors and contractors.
- Support OKR development and management, ensuring key performance indicators are aligned with organizational strategy and regularly reported.
Success in this role looks like:
- Financial and operational alignment: Budgets, forecasts, and cost centers are well-managed, with spending consistently aligned to visit volumes and growth targets.
- Operational excellence: Standardized workflows and processes drive measurable improvements in efficiency, quality, and team productivity.
- Data-driven decision-making: Key metrics and dashboards are actively used to identify opportunities, inform planning, and guide strategic priorities.
- Cross-functional collaboration: Clinical, financial, and technical teams operate in sync, achieving shared goals and improving member and provider experiences.
- Continuous improvement: Processes evolve through iteration and innovation, resulting in streamlined operations, reduced waste, and sustained performance gains.
You should get in touch if:
- You have 7+ years of experience in healthcare operations, finance, or business management, with at least 3+ years in a leadership role.
- You have demonstrated success managing budgets, forecasting, and P&L elements in a healthcare or value-based care environment.
- You bring deep operational experience in scheduling, logistics, revenue cycle, or care delivery support services.
- You excel in data-driven decision-making and have advanced analytical and problem-solving skills.
- You thrive in a matrixed, collaborative environment and can build relationships across clinical, financial, and technical teams.
- You are passionate about creating systems and processes that make care delivery more efficient, accessible, and patient-centered.
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
#LI-Remote
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $170,000 to $210,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
