B2B Support Specialist - France

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic customer-focused B2B Support Specialist for the French market. You are responsible for all operational tasks for your own portfolio of B2B customers. This includes managing the full order process, from customer creation to order placement, invoicing, and shipment tracking. You are the main point of contact for your accounts, handling questions and resolving any issues that arise. You provide a positive and efficient customer experience in line with the company values and goals.

Responsibilities

• Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
• Ensure that all the customer information is correct and up to date in our systems;
• Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
• Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
• Create and adjust sales orders, replacement orders and credit memos, accordingly;
• Advise the accounts on the most appropriate assortment, including best performing items and new collections; 
• Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
• Monitor customer satisfaction;
• Track performance vs forecast and report internally.