We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.
🔧 Key Responsibilities
🔐 Client Onboarding & Implementation:
- Lead the technical onboarding process for new customers, from initial kick-off to full operational status.
- Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.
- Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.
🕵️♂️ System Administration & Troubleshooting:
- Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems.
- Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection.
- Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.
👥 Security Advisory & Customer Success:
- Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture.
- Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.
