Senior Customer Engineer

Joining Collibra’s Customer Engineering team

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

This is a hybrid role based in our Brussels office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Customer Engineers at Collibra are responsible for

• Mapping solutions to value across large and dynamic customers, bridging both business and technical requirements.
• Participating in discovery and driving qualification of new opportunities, and expanding customers
• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customers’ needs.
• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e., be the primary point of contact for technical and product-related queries
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values.
• Preparing and providing input for functional and technical sections of RFPs/RFQs.
• Supporting sales and marketing activities, webcasts, field enablement, and asset creation.
• Provide advice and feedback to product management and engineering to enhance our offerings.

You have

• +5 years in a Sales or Customer Engineering or Sales Consulting role.
• Experience in Sales or Customer engineering in Enterprise land and expand motions.

• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required. Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.
• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have set up and/or participated in governance boards.
• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms - experience in the data space is required.

• A bachelor’s degree or equivalent related working experience is required
• This position is not eligible for visa sponsorship

You are

• An effective communicator
• A sales- and customer- focused self-starter with enthusiasm, flexibility, and motivation.
• A trusted advisor for C-level executives and C-1 level executives
• A proven collaborator and liaison with all levels and departments within an organization and experience and success in a partner-heavy environment.
• Confident in dispensing knowledge to a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited for continuous learning and development, with an aptitude for grasping technical concepts
• Willing to travel up to 30% within the region.

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape
• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations, and be able to present solutions aligned to customer value
• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap, and new use cases
• Drive operational excellence by ensuring the sales process runs smoothly and efficiently.