Director, Member Services - U.S. Based Remote Opportunity

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced regional account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Director, Member Services. 

RESPONSIBILITIES

As a key role within the Member Success division, reporting directly to the Senior Director of Member Success, the role will lead a dynamic team that is responsible for ensuring all current Common App members have a high-quality experience that maximizes the value of their use of Common App. The Director, Member Services,  will be responsible for crafting and implementing a strategy to engage members that balances consultative and technical support approaches. This position is responsible for driving increased adoption and utilization of Common App products and services. The Director of Member Services will support the strategy and design of Illunimate, Common App’s annual conference, and provide oversight of other member-centric external engagement options and channels.