About Us
Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
About the Position
The Project Manager, Customer Integrations will be responsible for orchestrating all aspects of our customer integration process improvement initiatives. This includes:
Process Analysis & Optimization:
- Thoroughly understand, map, and analyze existing customer integration processes from end-to-end.
- Identify critical gaps, bottlenecks, redundancies, and areas of waste within current integration workflows.
- Develop and implement strategies to improve process efficiency, reduce manual effort, and minimize integration timelines.
Standardization & Playbook Development:
- Lead the initiative to standardize customer integration pathways, creating clear, repeatable, and scalable processes.
- Develop and maintain a comprehensive customer integration playbook, including process flows, best practices, common integration patterns, and recommended solutions.
- Identify and document common ways of integration, enabling the team to provide proactive and efficient recommendations to customers.
Cross-Functional Alignment & Collaboration:
- Act as the central point of contact for all customer integration-related projects and process improvements.
- Foster strong alignment and build collaborative relationships with various internal teams, including Sales, Engineering, Product Management, Technical Support, and Customer Success.
- Clearly define roles, responsibilities, and handoffs to ensure smooth execution and reduce duplicated work or team dependencies.
- Facilitate regular meetings and communication channels to ensure all stakeholders are informed and aligned.
Continuous Improvement & Pattern Recognition:
- Proactively identify patterns, trends, and common challenges in customer integrations to inform process improvements and potential product enhancements.
- Establish metrics and reporting to track the effectiveness of integration processes and identify further opportunities for optimization.
- Champion a culture of continuous improvement within the integration ecosystem.
Project Management:
- Lead Customer Integration teams' meetings (e.g. stand ups) to ensure continuous collaboration.
- Manage all phases of integration improvement projects, including planning, execution, monitoring, and reporting.
- Develop project plans, define scope, set timelines, and manage resources effectively.
- Track project progress and provide regular updates to stakeholders.
