Contentful is seeking a CX AI Strategist to join the Customer Experience team to lead the identification, adoption and integration of AI solutions that materially improve how our teams work. This is a hands-on builder role for a process-oriented, strategic doer who turns AI potential into practical, high-impact outcomes by automating manual workflows, unlocking new capabilities, and embedding AI into day-to-day CX operations.
The ideal candidate brings a strong passion for the applied use of modern AI technologies, including large language models and agent-based frameworks, combined with CX domain knowledge, business acumen, and technical fluency. This role goes beyond experimentation. You will identify high return use cases, prototype and iterate rapidly with internal stakeholders, and integrate AI tools directly into frontline workflows in a secure, scalable, and sustainable way.
As a cross-functional operator, you will work closely with the Technical Support Leader and wider CX leaders to drive clarity and accelerate responsible AI adoption. You will not only build solutions, but also enable teams by training them on practical tools, fostering confidence in how AI is used and ensuring innovation is rooted in real business value. Your work will bridge the gap between AI strategy and execution, delivering measurable productivity gains while aligning with Contentful’s standards and long-term goals.
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Please mention you found this job on YesRemoteJobs - it really helps us!
Like a CMS - except for the bad parts. Contentful ( is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, Fidelity Investments, and Urban Outfitters.
View company