We’re looking for a strategic and hands-on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success – Europe, you’ll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high-performing team of ~20 Customer Success Managers (CSMs) and 2-3 direct-report managers. You’ll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you’ll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross-functionally to ensure customer satisfaction, growth, and retention.
Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry!
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
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Like a CMS - except for the bad parts. Contentful ( is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, Fidelity Investments, and Urban Outfitters.
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