Location requirements
Contentful is seeking a Senior Customer Insights Analyst to join our Customer Insights & Adoption team. In this role, you will serve as a strategic analytics partner — transforming data into actionable insights that enhance customer satisfaction, retention, and growth.
You will play a key role in helping CX leadership and cross-functional partners understand how customer interactions, support requests, and engagement behaviors drive business outcomes. Through data, you’ll uncover opportunities to improve efficiency, elevate customer journeys, and strengthen Contentful’s commitment to customer success.
Sitting within the CX organization, you’ll collaborate closely with Customer Success, Customer Support, Professional Services, and Learning Services. You’ll also work with Product, Marketing, and Sales, as well as our central Data team. You’ll build reports, dashboards, and models that bring the voice of the customer and our partners to life. You’ll leverage Contentful’s Insight360 platform to interrogate data, experiment, and deliver insights that drive meaningful action across the company.
If you’re passionate about using analytics and quantitative data to shape the customer experience and influence business strategy, this role offers the opportunity to make a direct impact on retention, growth, and customer happiness.
Required:
Preferred:
Join Contentful and help shape the future of customer experience through data. Together, we’ll transform insight into action and create exceptional outcomes for our customers.
This role must be conducted in a state in which we are currently registered to do business.
Salary Statement: The salary range displayed applies to potential hires who will work or reside in Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g., JD/technology), for example.
Salary Range: 126,000 - 170,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s variable compensation plans.]
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Like a CMS - except for the bad parts. Contentful ( is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, Fidelity Investments, and Urban Outfitters.
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