About the Opportunity

The Data Operations & Systems Analyst will act as the Field teams’ advocate, administrator, and subject matter expert for the Field Tech Stack and data operations. In alignment with and in support of the Contentful Business Systems team, this person will be responsible for administrative tasks related to implementing and maintaining the business tools used by our field team. The analyst will also assist with data operations and hygiene to ensure accurate reporting. This role will also assist with strategic Tech Stack planning to scale and build the next level of resources needed to meet our business goals around AI.

What to expect?

Manage the administrative aspects of Field tech stack from implementation, user management, and daily maintenance thereafter.
Assist with day-to-day data hygiene tasks across field systems.
Own usage reporting and analysis from various systems
Inform vendor renewal, user, and use case expansion and procurement processes.
Collaborate with regional and cross-functional Operation teams, Enablement, Marketing, Product, and other departments to improve integration of all tools and use case applications.
Analyze and help optimize current system-driven processes to scale for growth and efficiency, such as enablement delivery, predictive modeling of machine learning across tech stack.
Contribute to team-wide project management.
Assist with the development of project plans to drive software systems and processes. improvements, enhance business efficiency, and manage new product implementations.
Perform in-depth analysis and insights into key business metrics.

What do you need to be successful?

3+ years professional experience (Saas preferred)
Thrives in a fast-paced environment, is adaptable, versatile and detail-oriented
Proficiency in data analysis (excel is a must)
Data visualization experience (tableau preferred)
A.I. literacy for business use cases (preferred)
CRM experience (SFDC preferred)
Procurement and vendor management experience (a plus)
Process mapping and flow chart experience a must (Miro experience preferred)
Project mgmt experience (preferred)

What's in it for you?

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
16 weeks of paid parental leave to care for and focus on your growing family
Use your personal education budget to improve your skills and grow in your career.
Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
Use your physical fitness budget to get away from your desk and support your physical wellness
A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
New hire office equipment stipend. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Salary Range: $85,000 - $115,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

#LI-Hybrid

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.

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Systems & Data Operations Analyst

About this role