EOI - Customer Success Manager, Implementations

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

📋 Key responsibilities

• Lead end-to-end presales and implementation projects from kick-off to go-live

• Develop and execute detailed project plans tailored to each customer's needs

• Configure the CorePlan platform to meet specific customer requirements

• Conduct thorough data migration and validation processes

• Design and deliver customised training programs for various user roles

• Manage project timelines, milestones, and resources to ensure on-time, successful deployments

• Collaborate virtually with our global team to address customer-specific needs

• Create and maintain project best practices and playbooks

• Provide post-implementation support to ensure smooth adoption and resolve any issues

• Conduct regular check-ins and health checks with assigned accounts

• Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

• Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS

• Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

• Proven track record of successfully implementing complex software solutions

• Strong project management skills with ability to manage multiple implementations simultaneously

• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

• Technical aptitude with the ability to quickly learn and become proficient in new technologies

• Experience working in a global team environment and collaborating across time zones

• Problem-solving mindset with a talent for finding creative solutions to customer challenges

• Experience with CRM and project management tools

• Experience in mining industry will be helpful but not necessary

🎁 Why our team love working here

• High‑impact role in a product‑led, fast‑growing company expanding internationally.

• Close partnership with customers who deeply care about what we build.

• Supportive, outcome‑driven team with plenty of autonomy.

• Access to EAP mental health & wellbeing services for you and immediate family members

🚀 Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at [email protected]

🤝 Recruitment Agencies

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]