Reporting to the VP, Sales, the Sales Support Coordinator, serves as a critical liaison between national account customers and internal teams, ensuring seamless execution of sales programs, account initiatives, and operational processes. This role combines customer relationship management, data coordinator, and cross-functional collaboration to drive customer satisfaction and operational efficiency.
KEY OBJECTIVES AND RESPONSIBILITIES
Account Coordination & Customer Management
- Serve as the primary internal contact for assigned national and key accounts, including buying groups, international business, and retail customers.
- Work with relevant internal functions to manage and maintain SKU setup, product data, pricing, and launches within customer systems.
- Support national and regional programs, including new product introductions, pricing updates, and promotional events, and training initiatives.
- Coordinate retail tradeshows and pro shows in partnership with the sales team.
- Maintain accurate records of agreements, rebates, and service-level commitments, ensuring alignment with contract terms and internal policies.
- Assist with sales reports, dashboards and performance summaries (KPI’s) for buying groups and key accounts.
- Ensure seamless coordination across sales, marketing, operations, and logistics to deliver high-quality service execution.
Product Support
- Coordinate samples, submittals, and product information for customer, architects, and builders.
- Support specification and project tracking by maintaining visibility on national builder programs and key construction projects via platforms such as ConstructConnect.
Cross-Functional Collaboration
- Partner with marketing to develop and deliver customer-specific materials, product literature, and merchandising tools.
- Collaborate with sales and operations teams to support demand forecasting and inventory planning.
- Assist in improving branch-level processes to streamline communication, reduce lead times, and enhance the overall customer experience.
- Support the development of annual account plans, promotional calendars, and program strategies for key customers.
- Post-secondary diploma or degree in Business Administration, Marketing, or a related field (or equivalent experience).
- 3+ years of experience in sales coordinator, customer service, or account support – preferability within a distribution or building products environment.
- Experience managing large or national accounts, including working with customer portals or EDI systems.
- Familiarity with sales processes, pricing management, and rebate tracking.
- Proficiency in ERP systems and CRM platforms.
- Strong Excel and data management skills; experience handling large data sets or product catalogs is an asset.
- Experience supporting tradeshows, promotions, or marketing campaigns is an asset.
- Exceptional organizational and follow-up skills with the ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills with an emphasis on accuracy and professionalism.
- Bilingual English & French preferred.
COMPETENCIES:
- Cornerstone Building Brands (CBB) Values and Behaviors & Mindsets - Act consistently with CBB's Values (Safety, Integrity, & Inclusion) and Behaviors & Mindsets (Customer-Centricity, Interconnectedness, Continuous Improvement).
- Customer Focus – Builds trust and rapport with both internal and external partners.
- Attention to Detail & Data Accuracy – Ensures accuracy in product data, pricing, and rebate management.
- Problem Solving & Initiatives – Demonstrates resourcefulness and persistence in resolving customer or internal issues.
- Business Acumen – Understands how pricing, rebates, and profitability impact the broader business.
- Collaborative - Emotionally intelligent, listens, and works effectively across cross-function teams.
- Time Management & Organizational Skills - Effectively structures and organizes work and efficiently manages time.
This position is for a newly created position.
Salary range: $65,000-80,000.
Making an Impact to ensure our continued success Mitten Building Products is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
