About Coupang
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. Coupang is one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building; you will see yourself, your colleagues, your team, and the company grow every day.
At Coupang Travel, we’re building the future of how people discover, search, and book travel experiences. We challenge traditional boundaries to create intuitive, delightful, and seamless journeys for travelers. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Role Overview
We are seeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new vertical launches to the Coupang Travel experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Travel. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities.
What You Will Do
- Own the product vision, strategy, roadmap, and KPIs for one or more areas within travel customer experience
- Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics
- Develop hypotheses to innovate our customer experience, working closely with designers to push the boundaries of user experience, and validating them through experimentation with clearly defined user input and business output metrics
- Identify opportunities to generate revenue by removing any friction points in the end-to-end customer/seller experience
- Drive new product development with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies
- Leverage data to uncover insights, define KPIs, and measure product performance. Conduct A/B testing and post-launch analysis.
Essential Qualifications
- Minimum 7 years of experience in product management, including developing, delivering and executing on a strong product vision
- Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture with experience presenting insights to senior leadership
- Demonstrated ability to work with cross-functional teams and manage multiple projects
- Bias for action and willingness to get your hands dirty to get any job done
- Demonstrated ability to manage competing priorities and make trade-offs in a fast-paced environment
- Sound business judgment and proven ability to effectively communicate and influence others
Preferred Qualifications
- Experience in travel is a plus
- Hands-on experience in Agile/Lean practices and software development
- Fluent in English
Recruitment Process and Others:
Recruitment Process
- Application Review - 1st Interview(virtual) - 2nd Interview(virtual) - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
- https://www.coupang.jobs/en/privacy-policy/
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ([email protected]) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
