Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role:
As a Product Operations Manager at Cresta, you will play a critical role in building the systems, processes, and insights that enable our teams to deliver high-impact product and customer customer outcomes. This highly cross-functional role sits at the intersection of Product, Engineering, Customer Success, and GTM - driving alignment, improving operational efficiency, and enabling data-driven decision making across the product lifecycle. You’ll also be instrumental in helping to develop best practices for a Forward Deployed Product motion that is becoming critical for successful scaling of enterprise AI products.
You’ll be responsible for ensuring that product launches are seamless, that feedback loops between customers and product are tight, and that teams have the tools and visibility they need to execute with excellence. If you thrive on building structure from ambiguity, collaborating across diverse teams, and ensuring that world-class products reach customers effectively, this is the role for you.
What You’ll Do
- Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination.
- Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions.
- Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives.
- Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration.
- Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches.
- Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization.
What We’re Looking For
- 3–7 years of experience in Product Operations, Program Management, or Strategy & Operations roles, ideally in a SaaS or high-growth technology company.
- Strong systems and process thinking, with a proven ability to turn ambiguity into structure and drive alignment across multiple teams.
- Experience partnering cross functionally with stakeholders to deliver projects or launches.
- Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions.
- Excellent written and verbal communication skills; you can turn complex problems into clear narratives.
- Hands-on operator who thrives in fast-paced, evolving environments and is comfortable both in strategic discussions and tactical execution.
- Passion for AI, automation, and improving how teams build and deliver products.
Bonus Points
- Experience with product and operational analytics tools like Looker, Hex etc.
- Experienced and actively experimenting with the use of AI to accelerate product development and operations process.
- Familiarity with AI-driven or data-heavy SaaS platforms.
- Experience building or managing product operations in an early-stage startup environment.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $160,000–$200,000 & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
