We seek a dynamic and detail-oriented Client Onboarding and LMS Specialist to join the team. This role is integral in ensuring a seamless onboarding experience for new clients onto the Learning Management System (LMS) platform. The ideal candidate will be responsible for training clients and their employees, providing engaging demonstrations, managing ongoing account needs, and handling various customer service tasks. This role requires a blend of technical proficiency, excellent communication skills, and strong organizational abilities.
Job Responsibilities
Client Onboarding:
- Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform;
- Customize onboarding plans to meet the specific needs and goals of each client.
Training and Support:
- Conduct training sessions for clients and their employees on the use of the LMS platform;
- Develop and maintain training materials, including user guides, tutorials, and video content;
- Provide ongoing support and troubleshooting assistance to clients to address any issues or questions.
Client Demos:
- Prepare and deliver live demonstrations of the LMS platform to prospective clients and existing users;
- Tailor demos to highlight features and benefits relevant to each client’s needs.
Account Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact;
- Monitor client satisfaction and proactively address any concerns or feedback;
- Manage and track client accounts, ensuring timely follow-ups and resolution of any issues.
Reporting and Analysis:
- Generate regular reports on client usage and performance metrics;
- Analyze data to identify trends, opportunities for improvement, and areas of concern.
Customer Service:
- Answer client inquiries and provide support via inbound calls, emails, and other communication channels;
- Handle general customer service tasks as needed, including addressing and resolving issues or complaints;
- Serve as a backup for the customer service team, ensuring continuous support coverage.
Continuous Improvement:
- Stay updated on LMS platform updates, industry trends, and best practices;
- Collaborate with the product and development teams to provide client feedback and contribute to platform enhancements.
