Support representative - German

Role Overview

Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner
• Provide support on account management, billing issues, and service information
• Identify and recommend suitable products or service upgrades
• Accurately document all customer interactions in the system
• Meet performance and quality targets
• Maintain a high level of customer satisfaction