At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
MotoSport is seeking enthusiastic individuals who are passionate about the powersports industry to join our Gearhead Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.
This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion. MotoSport employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.
Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.
Responsibilities:
·Provide concierge-level customer service to our riders.
·Assist customers with general product inquiries.
·Handle customer interactions via phone, chat, and email.
·Resolve issues related to orders: returns, shipping, and order status.
·Proactively follow up with customers when needed.
·Build and maintain strong relationships with our riders.
·Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.
·Collaborate with a team passionate about powersports.
·Build product knowledge through ongoing training and development.
Qualifications:
·Advanced English proficiency (spoken and written) is required.
·Preferred experience in the powersports industry.
·Genuine passion for outdoor activities, sports, and customer service.
·+1 Year customer service or retail experience required.
·Ability to use CRM and contact center systems.
·A bachelor’s degree or equivalent is preferred. High school diploma or equivalent is required.
·Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.
·Ability to type 30+ WPM required.
·In-depth knowledge of Microsoft Office, required.
·Time-sensitive management proven skills.
·Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).
·Flexible work schedules to work full time shifts (weekends included).
