Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Job Title: GM & VP, Engineering
Role Summary
We are seeking a hands-on, deeply technical General Manager and Vice President of Engineering to lead and continue building our world-class Global Innovation Center (GIC). This leader will set a high technical bar across architecture, platform engineering, and delivery execution, ensuring Cyara delivers reliable, scalable, high-quality solutions with speed and confidence to the world’s most iconic and trusted global enterprises.
The ideal candidate is a senior technologist with exceptional judgment, able to engage directly in complex technical decisions while also operating as a strong site and organizational leader. They bring a proven track record of building and scaling high-performing global engineering teams and centers of excellence, while shaping culture, strengthening leadership maturity, and driving clarity and accountability across distributed environments. This individual must be an effective communicator and trusted partner to cross-functional leaders providing direction, alignment, and confidence across teams and stakeholders. This leader operates with urgency, makes fast, high-quality decisions with imperfect information, and drives disciplined, measurable execution across the organization.
Location: Hyderabad, 4 days per week in office, and travel as required
Reports to: Chief Technology Officer (CTO)
