At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Customer Resolutions and Sales Quality Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.
What You’ll Do
- Support customer success by identifying, tracking, and resolving service concerns within established timeframes
- Partner with sales offices to understand customer feedback and drive improvements in processes and training
- Analyze data and reporting to spot emerging trends and recommend proactive solutions
- Collaborate across internal teams to share insights, update procedures, and implement best practices
- Contribute to continuous improvement by reviewing existing policies and recommending updates
- Provide coaching and support to field teams related to quality expectations and client standards
- Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
- Track and improve resolution effectiveness and customer satisfaction metrics
