Senior Infrastructure Engineer
•Atomcomputing· 9h
💻 Engineering⏰ Full-time⭐ Senior💰 $140k-175k🇺🇸 Boulder, USA
9h ago
Dataiku·7 months ago
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
What to know about the Japanese Support Team
At Dataiku, the Support organization is focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across all 3 major regions. Our focus is to take our growth to the next stage by building out an enterprise-grade Japanese support function. We understand how providing high-integrity technical support in Japanese is crucial to the success of our Japanese customer base. As such, our Japanese support function will play an important role in helping Dataiku to successfully establish and expand its product, market presence, and business in this region.
How you’ll make an impact
We are looking for an experienced technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our Japanese support function as we look to scale up our local operations. As a Technical Support Engineer, you will help our Japanese and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.
Some expected outcomes for this role
Help Japanese and global customers solve their technical issues with Dataiku in Japanese and English through a variety of communication channels
Communicate with our R&D team (in English) to solve complex issues and/or share feedback from our Japanese customers for future product improvement
Work with other customer-facing teams in English or Japanese when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
What you’ll need to be successful
At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
Experience with cloud platforms such as AWS, Azure, and GCP
Experience with Docker and Kubernetes
Collaborative and helpful mindset with a focus on always working as a team
A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
Proficiency working with Unix-based operating systems
Experience with relational databases (or data warehouses like Snowflake) and SQL
Ability to read and write Python or R code
What will make you stand out
Experience with big data technologies, such as Hadoop or Spark
Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
Experience with ML models and LLMs
What does the hiring process look like?#LI-Hybrid #LI-AN1