Staff Software Engineer – Cloud Foundations
•Datadog· 4h
💻 Engineering⏰ Full-time🎯 Lead / Principal💰 $234k-300k🇺🇸 New York, USA
4h ago
Datatonic·2 months ago
As Google Cloud's premier partner in AI, we deliver cutting-edge data solutions that help world-class businesses future-proof their operations. The Head of Managed Services is a strategic leadership role, directly responsible for the operational success and expansion of our client data platform engagements.
You won't just oversee support; you will own the long-term success of our clients' data ecosystems. This role is a high-impact blend of visionary leadership, proactive client partnership, and strategic service delivery optimisation. It is ideal for a hands-on leader who is passionate about empowering people, leveraging technology (especially AI and Data), and shaping the client experience.
🌟 Strategic Leadership & Team Ownership
Establish a High-Performance Culture: Lead, mentor, and build a high-calibre Managed Services team, defining the culture and operational model that prioritises reliability, innovation, and continuous learning in data/AI technologies.
Future-Proofing Talent: Drive the team's development, career paths, and skills growth, with a strong emphasis on mastering modern data engineering, cloud platforms, and emerging AI solutions.
Maximise Impact: Own resource allocation, workload balancing, and long-term capacity planning to ensure maximum team efficiency and impact against revenue targets.
🤝 Client Partnership & Account Growth
Be the Trusted Point of Contact: Serve as the main strategic partner and executive contact for our key Managed Services clients.
Orchestrate Client Success: Build deep, long-term relationships, ensuring an exceptional client experience and acting as an advocate for their needs internally.
Translate Needs into Roadmaps: Proactively identify client challenges and opportunities, translating them into actionable service improvements, automation initiatives, and expansion of our service offerings.
✅ Operational Excellence & Delivery Optimisation
Own the Service Lifecycle: Oversee the planning, execution, and continuous optimisation of all Managed Services engagements, ensuring services are delivered on time, within scope, and aligned with agreed SLAs and KPIs.
Drive Process Innovation: Collaborate closely with internal technical teams to design, optimise, and streamline our managed data and AI solutions, identifying opportunities to automate and enhance delivery through new tools and processes.
Elevate Service Offerings: Strategically support the evolution and scaling of Datatonic’s Managed Services portfolio, ensuring we maintain a competitive edge in the market.
This role requires a proactive, results-driven leader who is ready to take charge and directly influence company-wide success.
Most importantly, experience running a managed cloud service in a related technology is a major plus.
Proven Leadership: Experience in a strategic management role, with a strong track record of leading, mentoring, and developing technical teams (Managed Services, Support, DevOps, or Data Engineering).
Client-First DNA: Strong background in client-facing posts, with exceptional communication, negotiation, and executive stakeholder management skills.
Operational Mindset: Solid understanding of project and service delivery management principles (Agile experience is a significant plus).
Technical Curiosity: A keen interest in or familiarity with data engineering, cloud platforms (AWS/Azure/GCP), and AI/ML technologies—you understand the value proposition of a modern data stack.
Strategic Vision: A proactive problem-solver with the ability to influence, design, and implement new, efficient processes across the organisation.