Sales Operations Manager

About the team :

We’re hiring a Sales Operations Manager based in New York City (hybrid: 3 days/week in-office).

Reporting to our Lead Revenue Operations Manager (based in Paris), you will own the US sales operating system end-to-end: from our GTM stack and processes, to territory design and expansion motion. You’ll be the go-to person for the Sales teams (especially in the US) and a key partner to leadership to scale a predictable, efficient, and data-driven revenue engine.

This is a highly strategic, hands-on role: you’ll both shape the roadmap and ship improvements in Salesforce and our GTM stack that compound over time.

You will be more specifically in charge of things like...

Strategic Partner to Sales & RevOps

• Act as the primary Sales Ops partner for BDRs/AEs/AMs, Leadership in NYC, helping them sell more and better by removing operational friction.
• Partner closely with the Lead Revenue Operations Manager in Paris on:
  • Territory & account planning (design, allocation, coverage models)
  • Process optimization across the revenue funnel (lead → opp → expansion/renewal)
  • Tooling roadmap & vendor decisions: jointly define the GTM tooling roadmap, evaluate new tools, and decide build vs. buy, ensuring global scalability.
  • GTM experimentation & A/B testing: identify, prioritize, and run experiments (new stages, new SLAs, new outreach tactics, pilot tools) and standardize what works.
  • Data model & governance: keep a consistent global data model (objects, fields, picklists), naming conventions, and documentation, and prevent “US-only hacks” that break global reporting.
  • Pricing, packaging & discounting guardrails: operationalize pricing/packaging decisions, approval workflows, and discounting rules inside Salesforce and CPQ/RCA.
• Translate business objectives into clear, scalable operating mechanisms (cadences, SLAs, workflows, governance).
• Challenge the status quo: proactively identify opportunities to increase conversion, velocity, and rep productivity – and turn them into actionable projects.

Systems Ownership: Salesforce & GTM Stack

• Be the owner of the Sales team stack, with a primary focus on Salesforce and its connected tools:
  • Salesforce (core + Revenue workflows)
  • Clay, Surfe, Apollo, Outreach, Slack, Gong, Make, Zapier, Dust, DocuSign (and others as we evolve).
• Design, implement, and maintain scalable architectures in Salesforce (objects, fields, validation, flows) aligned with global RevOps standards.
• Ensure the US instance of our stack is robust, well-governed, and documented, including permissions, roles, and guardrails.
• Own the tooling roadmap for the Sales team: evaluate vendors, build business cases, run pilots, coordinate rollouts, and secure adoption.

Automations, Integrations & Technical Execution

• Own and optimize automations and integrations across the GTM ecosystem using Salesforce, Make, Zapier, APIs, and native connectors.
• Design and maintain Flows, automation rules, and integrations that:
  • Eliminate manual work
  • Keep data in sync and reliable
  • Reduce cycle time and operational risk
• Ensure all critical integrations are monitored, resilient, and version-controlled, with clear rollback paths and incident playbooks.

Process Design & Optimization

• Build, optimize, and scale revenue processes across:
  • SLAs and handoffs (Marketing → BDR, BDR → AE, AE → AM/CS)
  • Opportunity management & stage definitions
  • Renewals, expansions, and upsell workflows
• Run continuous improvement loops: map current flows, identify bottlenecks, run experiments (A/B, pilots), measure impact, and industrialize what works.
• Make sure processes are simple, clear, and documented so new hires ramp quickly and existing reps don’t get lost.

Deal Desk Partnership

• Work closely with the Deal Desk Manager to ensure seamless, compliant deal approvals in Salesforce:
  • Align on approval workflows, discounting guardrails, and exception handling.
  • Ensure Salesforce approval processes, RCA/CPQ configuration, and pricing logic support efficient selling without compromising control.

Governance, Change Management & Enablement

• Lead end-to-end change management:
  • Requirements & scoping
  • Design & build
  • UAT & deployment
  • Release notes, training, and enablement
• Ensure changes are communicated clearly, documented in Notion/Jira, and reinforced through guidance in tools (hints, flows, help text, Looms).
• Balance speed and control: move fast where it’s low-risk, and implement guardrails where it matters (approvals, pricing, data quality, access).

What we look for

• 7+ years in Sales Operations / Revenue Operations, including experience in B2B SaaS and working with US sales teams.
• Salesforce expertise is mandatory (admin/config, reporting, automation).
• Salesforce RCA or CPQ experience and hands-on exposure to Revenue / Quote-to-Cash workflows.
• Strong experience across our GTM stack: Salesforce, HubSpot, Clay, Surfe, Outreach, Slack, Gong, Make, Zapier, Dust, DocuSign (or comparable tools).
• Proven track record of:
  • Implementing new tools and processes from selection to rollout and adoption
  • Leading change management in Sales orgs (communications, training, reinforcement)
  • Cleaning up messy orgs and leaving them simpler and more scalable
• Ability to translate ambiguous sales needs into crisp, scalable processes and systems – you’re not just taking requests, you’re building the GTM engine.
• Comfortable being both strategic and hands-on: you can talk roadmap with leadership and then jump into Salesforce to build.
• Nice to have:
  • AI automation/agent experience
  • ACE pipeline management (AWS) experience
• Excellent communication and enablement skills; you know how to influence AE/AM/BDR leadership and drive adoption across teams and time zones.
• NYC-based, able to work in-office at least 3 days per week and collaborate effectively with a Paris-based RevOps team.

What Success looks like

• Sellers spend less time on admin and more time selling; BDRs/AEs hit SLAs without constant chasing.
• US pipeline quality, forecast accuracy, and conversion rates improve measurably (lead → opportunity, stage-to-stage, renewal/expansion).
• Territories, processes, and tools scale as we grow headcount and revenue – without breaking.
• Salesforce and the GTM stack are seen by Sales as a competitive advantage, not a tax.
• You’re recognized internally as the owner of core GTM workflows and stack for the US, and a trusted strategic partner to the Lead RevOps and Sales Leadership.

What’s in it for you?

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
  • Monthly allowance of 50 dollars for people who regularly (hybrid work set-up) come to the office in NYC (at least 10 days per month).
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat
• You will then meet with the Revops Manager
• You will complete a business case and present it to the team
• One step with our COO
• The final step will be a one-on-one meeting with our CEO
• Welcome to DataDome!

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DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.