Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
The IT Support Engineer Lead will be instrumental in leading a crucial segment of our IT support structure. Your leadership will bridge the capabilities of our L1 Support Team with the expertise of our L2/L3 Operations Teams, support our growing team by maintaining and troubleshooting IT systems, streamlining internal processes, and managing access and compliance protocols.
We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support every day of the year. From MDM to device pre-configuration, our premium customer experience is disrupting the MSP industry. If you're ready for the challenge, we're expanding our incredibly talented team with ambitious growth targets over the next two years.
Responsibilities
Lead and manage the IT Support Engineers and Technical Support Specialist teams, ensuring effective resolution of customer queries related to Deel’s platform and services.
Provide Tier 3 support for IT-related tickets, including break-fix issues and access management.
Troubleshoot and maintain both hardware and software issues across MacOS and Windows platforms.
Collaborate with cross-functional teams such as InfoSec, DevOps, and Engineering to address broader technical challenges.
Administer system and application access through role-based access controls (RBAC).
Manage and document IT processes to improve team efficiency and service delivery.
Perform root cause analysis to resolve recurring technical issues.
Provide technical support during scheduled calls or live troubleshooting sessions.
Execute IT projects as assigned by management.
Participate in an on-call support rotation for weekend coverage.
Qualifications
10+ years of experience in IT support, systems administration, or a related technical role.
At least 4 years of experience leading teams.
Experience in Tier 3 support
Demonstrated experience in managing IT workflows, processes, and tech stack efficiency.
OS-agnostic support capabilities (MacOS and Windows).
Industry certifications such as CompTIA or other relevant credentials are a plus.
Background in company-wide IT operations, including ticketing systems, communication platforms, and user lifecycle management.
Strong experience with Identity & Access Management (IAM) and Single Sign-On (SSO) platforms such as, Okta, OneLogin or JumpCloud.
Comfortable with MDM solutions for troubleshooting and remote device management.
Familiarity with Information Security best practices and maintaining confidentiality when handling sensitive data.
Proficient in administrative tools like Google Workspace, Zoom, Slack, Jira, and similar platforms.
A proactive and problem-solving mindset.
Excellent communication and documentation skills.
A passion for supporting others and delivering high-quality technical service.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected].
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
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