About KOMOJU
KOMOJU (by Degica) is Japan’s leading cross-border payment gateway, powering payments for global brands like Steam and TikTok. We help thousands of merchants expand into Japan, Asia and more with a seamless payments experience—through developer-friendly APIs and plug-ins for platforms like Shopify and Wix.
The Role
We’re looking for a commercially minded Customer Success Manager who’s excited to build strong relationships, maximize account value, and uncover new business opportunities within our growing merchant base. You’ll be a key driver of revenue growth through upsell, cross-sell, while also supporting the day-to-day success of our customers on the KOMOJU platform.
This is a great opportunity for someone who enjoys a hybrid of customer care and sales, and who thrives in a fast-paced, international environment.
Why You Should Join
- Sales-oriented customer success: You’ll be incentivized to grow your book of business, not just retain it
- Global team: Work in an international, bilingual environment with flexibility and autonomy
- High-impact product: Support merchants that are expanding globally and rely on our tech to grow
What You’ll Do
- Manage a portfolio of SMB to large-sized merchant accounts as their trusted “KOMOJU” point of contact
- Uncover and drive growth opportunities through cross-sell and upsell of new features, products (terminals, KOMOJU Card & more), services, and payment methods
- Act as a strategic advisor by understanding merchant goals and aligning them with KOMOJU’s offerings
- Conduct regular check-ins to highlight performance insights, share updates, and support expansion
- Partner cross-functionally with Sales & Marketing, Product, Support, and Engineering to deliver solutions and improve customer experience
- Collaborate on campaign initiatives to drive feature adoption and revenue growth
- Maintain accurate records in our CRM, including product usage, opportunities, and merchant feedback
