Professional Services Project Manager

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Professional Services Project Manager Summary:

The role of the Project Manager is to manage Delinea’s large packaged and custom projects, from time of sale until project completion. This includes facilitating the kickoff calls/meetings and managing the scope, schedule, budget, resources, and timely delivery of deliverables during the projects.

It includes ensuring that projects are completed as close to the originally stated timeline as possible, and within the initial budget, or if that’s not possible due to changing conditions, ensuring that clients are notified in a timely manner of scope changes that may impact the timing, scope, or cost of a project. The Project Manager works closely with Consultants, Architects, and other Project Managers in the Professional Services team, and with staff from other departments within Delinea including Technical Support, Sales, Engineering and Partners.

This remote in the United States position will report to the Sr. Director of Professional Services, Project Management.

What You'll Do:

Work with technical consultants and architects from both Delinea and Delinea’s services partners to:

• Help facilitate services project calls, introductory calls, regular status reporting, and other meetings.

• Manage project scope, schedule, budget, resources, and deliverables from inception to execution.

• Facilitate and document requirements.

• Leverage the Global Professional Service Delivery Methodology

Ensure timely kickoff calls with handoff and set clear expectations for each project, including:

• Ensure that key KPIs including budget, schedule, etc. are maintained.

• Ensure timely change requests are submitted

• Keep Professional Services management team informed of projects requiring intervention

• Use project management software such as Smartsheet to create clear project plans for projects, including tasks, sub-tasks, dependencies, resources, and timeframes.

• Collaborate with the Customer Success team to keep them informed about engagements in accounts that they manage.

• Collaborate with Sales and Professional Services leadership to keep them informed about engagement status, any blockers, or important issues that require intervention.

• Work closely with clients’ project managers to ensure that there is a joint understanding of the scope, timeframe, and deliverables of the project, including scope changes.

• Work closely with the Sr. Director of Project Management to align processes and methodology

What You'll Bring:

• Bachelor’s Degree or higher in a technical or communications field or equivalent experience – Project Management related degree is a strong plus.

• PMP, Prince2, or similar PMI certification.

• 5+ years of full-time work experience doing project management work for software or IT companies.

• Cyber Security Project Management is a plus

• Excellent verbal and written communication skills.

• Ability to effectively manage multiple tasks and competing priorities

• Proven ability to effectively engage and work with clients, sales, consultants, and other technical roles such as support engineers.

• Solid experience with project management tools such as Microsoft Project, Smartsheet, etc., and Microsoft Office tools.

• Experience using a Customer Relationship Management system such as Salesforce.

• Experience using a Professional Services Automation tool such as Certinia is a plus.

• Experience using a Customer Success platform such as Gainsight is a plus

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.