Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Purpose of Job:
Leading the new restaurant experience efforts to increase the engagement of the partners with the company.
Understanding their specific needs and value proposition to tailor strategies that will help them grow their business on the platform.
Main Responsibilities:
Guiding the newly onboarded restaurant partners during their first 56 days on their Deliveroo journey. Setting them up for success by educating them on our ways of working and tools, along with our best practices.
Working with newly onboarded restaurants and managing challenging situations by demonstrating empathy and understanding towards rx partners
Ability to manage and prioritise a call list, schedule follow up calls as required, and log the outcome of each call.
Acting on ad hoc tasks with clear instructions from leads / management in a timely manner
Demonstrates strong attention to detail and always provides rx partners with accurate information
Uses tools to drive efficiencies through proper documentation
Ability to upsell and tailors calls based on the rx partner's position
Building trust & relationships with new restaurants to ensure they succeed on Deliveroo
Providing clear communication to resolve rx partners queries
Adherence to best practice and ways of working, representing Deliveroo professionally
Requirements:
Education (BSc/BA in business or related field)
Experience (up to 2 years of experience in commercial/account management roles)
Skillset:
Experience in relationship management / customer service
Excellent communication
Comfortable with trying new processes and able to charter new ones
Solid analytical skills, attention to detail
Problem solving and organisation
Ability to work under pressure & in a fast paced environment
Has a proficient understanding and usage of company tools including Salesforce, Google Sheets, Admin, Restaurant Hub and other tools that directly impact their scope of work.
Characteristics, self-starter capable of driving yourself to your targets
Arabic is a plus
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Please mention you found this job on YesRemoteJobs - it really helps us!
Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner party, a date. We're five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions - bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free-for-all Friday lunches. It's a formula that's working too - we're bringing great food to customers in 12 countries and over 200 cities.
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