About the role
In this role, you’ll handle the end-to-end onboarding process for new partners—from scheduling Technical Support Agents to ensuring menus, devices, and accounts are ready to go. You’ll keep our operations running smoothly by managing restaurant assets and collaborating closely with cross-functional teams.
What you'll be doing
Planning and executing of Technical Support Agents’ schedules
Assisting Technical Support Agents with account set up
Work cross-functionally with our Sales team to ensure our partners have a smooth journey with Deliveroo
Ensuring smooth operations and onboarding for all newly acquired partners. This ranges from menu optimisation to ensuring connectivity
Managing warehouse inventory of all restaurant assets
Go and above and beyond to ensure restaurants feel valued as a partner
Requirements
You'll need to be comfortable juggling tasks, whilst still giving a great experience to our new restaurant partners.
Outgoing and a strong communicator
Comfortable looking at and working with data
Experienced and confident in talking to multiple stakeholders
Comfortable with Google Suite (Google Docs, Sheets, Slides)
We welcome fresh graduates to apply too
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Please mention you found this job on YesRemoteJobs - it really helps us!
Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner party, a date. We're five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions - bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free-for-all Friday lunches. It's a formula that's working too - we're bringing great food to customers in 12 countries and over 200 cities.
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