About The team
As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
What you will be doing:
Manage a portfolio of Key Accounts partners that consist of high value QSRs, National & International Accounts, or Local Gems
Manage a small team of Key Account Managers (~2-3) who also manage a portfolio of high value accounts
You will work closely with Key Accounts and will take full ownership of the development and delivery of negotiations and longer term account planning workstreams. You require less support to solve more complex problems and you will become an SME (Subject Matter Expert), scaling ways of working across your segment and sometimes more broadly. You will work with your portfolio of accounts and interact primarily with the stakeholders who manage day to day projects or operations, internally and externally
Use the strong relationships you have developed to accelerate the growth and health of your portfolio. You will be required to build growth plans for your portfolio that involves critical thinking
Your scope of influence from an account perspective involves senior stakeholders as well as those managing the day-to-day and you have regular interactions with your Team Lead and leaders across the Deliveroo business. As a SME you are a trusted voice of our largest Key Accounts and actively involved in the design and improvement of internal workstreams
Manage a small team of Account Executives as well as an Account Manager who also manage a portfolio of high value accounts
Requirements:
5+ years of experience in a relevant industry F&B/FMCG/Tech/E-commerce
1-2 years of people management experience
Strong analytical and problem-solving skills
Well-organised with excellent team-player qualities
Strong interpersonal skills to build and maintain relationships
Agile and highly adaptable to a fast-paced work environment
Strong knowledge of the restaurant industry is a plus
Fluency in English, Arabic is a plus
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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Deliveroo is on a mission to transform the way the world thinks about food delivery. It's not a chicken chow mein and a night on the sofa anymore, it's your favourite local restaurant, it's a dinner party, a date. We're five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions - bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food-inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free-for-all Friday lunches. It's a formula that's working too - we're bringing great food to customers in 12 countries and over 200 cities.
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