Mobility Sector | Senior Salesforce Service Cloud

• Lead and contribute to the implementation of Salesforce Service Cloud solutions in enterprise environments.

• Configure and optimize Case Management, Entitlements, Queues, and Omni-Channel Routing.

• Implement and support customer service features such as Live Agent and Knowledge Base.

• Design, build, and maintain process automation using Salesforce Flows, Macros, and Quick Text.

• Participate actively in end-to-end Service Cloud projects, including configuration, testing, and rollout phases.

• Collaborate with business stakeholders and technical teams to deliver scalable and high-quality Salesforce solutions.

• Ensure best practices in configuration, documentation, and platform governance.

• Support continuous improvement initiatives and platform optimization.

• Minimum 3 years of hands-on experience implementing Salesforce Service Cloud solutions.

• Strong expertise in:

  • Case Management

  • Entitlements

  • Queues

  • Omni-Channel Routing

  • Live Agent

  • Knowledge Base

  • Salesforce Flows

  • Macros and Quick Text

• Proven participation in at least two full Service Cloud implementation projects (configuration, testing, rollout).

• Salesforce Service Cloud Consultant and/or Salesforce Administrator Certification is highly desirable.

• Strong analytical, problem-solving, and communication skills.

• Ability to work autonomously and collaboratively in hybrid and agile environments.

• Fluency in technical English.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.