The Customer and Business Support Manager is responsible for leading customer service operations. The role ensures responsive service delivery, manages support tools and processes, oversees onboarding and device management, and drives continuous improvement across administrative and support functions.
You will act as the operational backbone for service desk performance, onboarding, documentation upkeep, and business coordination; enabling consistent customer satisfaction and internal efficiency.
As a Customer and Business Support Coordinator at Mojo Soup, you will be working across a series of existing and new projects and support contracts for our customers where you'll be working with our team of consultants to define and continually deliver value to our customers with proactive communications and triaging support requests to assign to the relevant consultant.
