About the Role
We’re seeking Genetic Health Coaches at varying levels of experience to join our team and help consumers understand their whole genome sequencing data. In this role, you'll conduct one-on-one coaching sessions, translating complex genetic information into actionable insights that empower our customers to make informed decisions about their health.
This position requires someone who can bridge the gap between genomics and everyday understanding. The ability to explain what genetic results mean, what they don't mean, and how customers can use this information responsibly is key in this role. Entry-level role ideal for recent graduates or early-career professionals
What You'll Do
Customer Coaching & Education
• Conduct personalized coaching sessions with customers about their whole genome sequencing results. This is a high-volume, customer-facing role with daily Zoom sessions.
• Explain complex genetic concepts in accessible, understandable terms for diverse audiences
• Address customer questions and concerns with empathy, accuracy, and patience
• Guide customers through the interpretation of their genomic data while emphasizing appropriate limitations
Communication & Support
• Build trust and rapport with customers from varied backgrounds and levels of scientific literacy
• Adapt communication style to match each customer's knowledge level and learning preferences
• Provide clear explanations of what genetic data can and cannot tell us
• Create a supportive environment where customers feel comfortable asking questions
Learning & Development
• Participate in hands-on training from experienced coaches
• Receive ongoing mentorship and feedback to develop expertise in genetics interpretation
• Collaborate with internal teams to share insights from users
• Contribute to the development of educational resources and coaching materials
• Stay current with developments in genomics and genetic testing
What We're Looking
For Essential Qualifications
• Bachelor's degree in Biology, Genetics, or a closely related life sciences field (all levels) OR a Master’s degree in Genetic Counseling, a PhD in Genetics, Genomics, or a closely related life sciences field (advanced levels)
• Strong foundational understanding of human genetics, inheritance patterns, genomic testing, and variant interpretation
• Excellent verbal communication skills with the ability to explain complex scientific concepts clearly
• Genuine empathy and patience when working with people who may be anxious about their results
• Ability to maintain professional boundaries while being warm and supportive
• This role is open at multiple levels. Final level, scope, and compensation will be determined based on education, experience, and demonstrated ability to communicate genomic information responsibly.
Ideal Background
• Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields
• Familiarity with whole genome sequencing technology, variant analysis, and interpretation frameworks (ACMG/AMP guidelines a plus)
• Experience teaching, coaching, or educating non-scientists about complex scientific or medical information
• Experience creating educational content or curriculum materials
• Comfort with both the scientific details and the human side of genetic information
Personal Qualities
• Passionate about making genomics accessible and understandable
• Skilled at meeting people where they are in their understanding
• Detail-oriented with strong scientific accuracy
• Comfortable with ambiguity and explaining scientific limitations
• Collaborative team player who values diverse perspectives
Work Environment
• Full-time position
• Fully remote
• Collaborative team environment focused on customer education and product improvement.
Why Join Us
This role offers a unique opportunity to make a real difference in people's lives. Many of our customers are navigating undiagnosed conditions, trying to piece together complex genetic information, and searching for answers about their health. You'll serve as a critical stepping stone in their journey, helping them understand their data and identify next steps. The gratitude and relief customers express when they finally have someone to talk to who can explain their results is incredibly rewarding.
Beyond the meaningful customer impact, you'll benefit from:
• Hands-on mentorship and training from experienced genomics professionals
• Career development in the growing field of consumer genomics and personalized medicine
• Practical application of your degree in a customer-facing role that values both scientific accuracy and communication skills
• Professional growth building expertise in genomic interpretation, science communication, and customer education
• A collaborative team environment that values learning, scientific rigor, and putting customers first
• For recent biology graduates or those early in their careers, this position provides the chance to build specialized skills in genomics while developing the kind of communication and problem-solving abilities that are valuable across many career paths.
About Sequencing
Sequencing powers personalized health by transforming genomes into actionable insights for individuals and healthcare. Our clinical-grade Whole Genome Sequencing provides comprehensive DNA insights for health management, wellness, and longevity. We're a remote team dedicated to making genomics accessible and impactful. Proudly named GenomeWeb’s Best Place to Work 2024, we're rapidly growing in personal genomics.
Sequencing Inc. is an equal opportunity employer. Employment decisions are based on merit, competence, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any protected status under law.
