Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
As our Head of Fraud Operations, you will lead and consolidate our global Fraud Ops team, owning real-time fraud operations, alert handling, and the evolution of our fraud stack. This role blends hands-on operational excellence with strong people leadership and a product mindset to modernize how we detect, review, and respond to fraud, moving from manual workflows to AI/ML-driven, scalable processes.
You will own the Alert Management Platform, drive automation of alert handling, and position Fraud Ops as the central hub for operational fraud requirements from Product, Data, IT, CS, Commercial, Compliance, and others. A core part of the mandate is to stabilize, rebuild, and elevate the team’s professionalism, accountability, ownership, and collaboration after a period of turnover and change.
