Director of customer success strategy & operations
•Writer· 6h
OperationsFull-time$213k-250kAmericas
6h ago
Documocareers·8 days ago
Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.
If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!
| Job title Account Growth Manager | |
| Team Customer Success & Account Management | |
| Reports to Director, Customer Success | |
| Role Purpose Account Management focuses on building and maintaining strong relationships with our customers. The primary objective of Account Management is to maximize customer satisfaction, retention, and profitability while identifying opportunities for account expansion. Success in This Role Looks Like The Account Growth Manager will be responsible for nurturing our existing customer relationships, identifying opportunities to increase sales through upselling and cross-selling, and expanding the volume of use of our cloud fax platform. This role works closely with key stakeholders to develop and execute account strategies, leveraging their knowledge of the client's business needs and industry trends to achieve sustainable account growth. | |
| Key Responsibilities | Deliverables/Outcomes |
| Account Development Strategy |
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| Relationship Building |
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| Revenue Generation |
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| Research & Knowledge |
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| What You Bring
Bonus Points For
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The base salary for this role is $85,000 – $110,000 USD, depending on experience, location, and skills. This role also includes a performance-based commission component. Final compensation will be determined fairly and consistently, in line with our commitment to pay equity.
Why join Documo?
Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.
Annual performance reviews with merit increases.
In-person company kick-off to connect, collaborate, and celebrate.
Equity opportunities to grow with us.
Flexible remote work that fits your life, plus flexible paid time off.
Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).
Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
We celebrate differences.
Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.