Implementation Engineer

Who We Are:

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

About the Role:

We are seeking a highly motivated and technically skilled Implementation Engineer to join our team. As an Implementation Engineer, you will be responsible for the successful deployment, integration, and configuration of our solutions for clients. You will collaborate with cross-functional teams, including sales, product development, and account management to act as the technical point of contact and ensure our customers have a seamless experience from initial setup through to full implementation.

Preferred Location - East Coast

What you'll do:

• Troubleshooting: Identify, troubleshoot, and resolve technical issues that arise throughout the implementation phase.

• Customer Communication: Act as the primary technical point of contact for clients during the implementation phase, providing clear guidance and updates.

• Documentation: Maintain and create thorough documentation of the implementation process, including custom configurations, issues, solutions and any other important aspects that would be helpful for successful implementation.

• Collaboration: Collaborate with development, QA, and product management teams to surface and execute opportunities to streamline client integration and reduce overall time to go live.

• Continuous Improvement: Provide feedback on product enhancements, feature requests, and operational improvements based on client interactions and implementation experiences.

• Training & Support: Provide training to clients and other implementation team members on the use and maintenance of the implemented solutions, ensuring they are equipped to fully utilize the product.

• Solution Deployment & Configuration: Lead the deployment, configuration, and integration of our products or solutions for new and existing clients.

• Customization & Integration: Work closely with customers to understand their requirements, recommending customized solutions to meet their business needs and ensuring smooth integration with existing systems.. 

What you'll bring:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree Computer Science, Engineering, or related field,; or equivalent experience.

• Proven experience in an implementation or technical support role in SaaS.

• Strong technical troubleshooting and problem-solving skills.

• Experience with system integrations, databases, APIs, and cloud platforms.

• Experience utilizing Salesforce for project tracking and issue resolution.

• Familiarity with scripting or programming languages (e.g., Python, JavaScript) is a plus.

• Excellent communication skills and ability to explain complex technical concepts to non-technical clients.

• Strong project management skills with the ability to handle multiple projects and deadlines.

• Customer-focused with a passion for delivering exceptional client experiences. 

Benefits & Perks:

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)

💰401(k) company match

💸One-time workspace reimbursement to help you optimize your remote workspace

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.