Account Manager

About Drug Hunter

Drug Hunter is the trusted knowledge platform for drug discovery teams. We help scientists and R&D leaders move faster and more confidently by curating and contextualizing the most relevant discoveries from literature, patents, and conferences — all in one place. Over 200 leading biotech and pharma R&D organizations rely on Drug Hunter to stay ahead of the curve.

We’re a mission-driven, product-focused company backed by top-tier investors and trusted by the world’s leading R&D organizations.

About the Role

As an Account Manager, you’ll play a key role in building long-term relationships with our biotech and pharma customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts.

This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder — ensuring every interaction strengthens trust, renews value, and drives measurable outcomes.

Key Responsibilities

Customer Relationship Management

• Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
• Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
• Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
• Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.

Renewals & Retention

• Execute renewal processes to ensure high retention (Gross Revenue Retention).
• Identify and mitigate churn risks early through data and proactive communication.
• Collaborate with Sales to forecast renewals and expansions accurately.
• Track and report key health metrics for assigned accounts.

Expansion & Growth

• Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
• Surface upsell opportunities to Sales through structured internal handoffs.
• Advocate for customer needs and usage insights to inform new product features and offerings.

Process & Collaboration

• Maintain accurate account data and activity tracking in HubSpot and related systems.
• Partner with Customer Success and Product teams to improve customer onboarding and utilization.
• Collaborate with Marketing to identify advocates for case studies and testimonials.
• Contribute to the evolution of Account Management playbooks and best practices.