Customer Payments Analyst

Customer Payments Analyst

Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week

Ready to begin your career in a dynamic, international environment? Our Global Operations Centre is the perfect place for graduates and early-career talent to grow. You’ll gain hands-on experience in financial operations, develop in-demand skills, and have access to clear career pathways in a supportive and collaborative team.

We are looking for a Customer Payments Graduate to join our Customer Payments team, reporting to the Customer Payments Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

What you’ll do

● Reconciliation of client funds and outbound payments received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes
● Investigation of unallocated and/or non-received funds, and rejection or escalation as required
● Funding client trades, where manual funding is required
● Verification of remitter bank account data
● Assign currency accounts to clients as requested, and in accordance with internal guidelines
● Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
● Completion and verification of payment beneficiaries, in accordance with internal processes
● Complete allocated tasks with focus, and in a timely manner
● Communicate the status of tasks to colleagues and managers, and escalate problems swiftly, as needed
● Adhere to all internal policies, processes and procedures
● Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
● Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
● Process payment returns and rejections, in line with internal processes
● Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

What you’ll need

● University degree
● Working knowledge of desktop based office software such as MS office- Excel, Word, Outlook and other applications
● Proactive, with the ability to work within strict time-frames and under pressure
● Diligent, with good attention to detail
● Effective research skills with an ability to find solutions independently
● Good communication skills as well as a good level of English, both written and verbal
● Co-operative, and comfortable working in a team environment
● Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
● Motivated, with a desire to make Ebury a success

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Malaga Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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