The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics and data-as-a-service (DaaS) solutions to inform academic strategy, workforce alignment, and institutional planning. You’ll guide clients through implementation, adoption, and ongoing optimization of our data tools—ensuring measurable impact and long-term success. This role requires a consultative mindset, strong project coordination skills, and a deep understanding of the higher education and labor market landscape.
