Ecp 123·about 2 months ago
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities across the country. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As a Software Implementation Specialist - Billing, you will lead new customers through the successful implementation of ECP’s platform, with a primary focus on our Billing product. This role is critical to ensuring customers are onboarded efficiently, billing workflows are configured accurately, and financial operations are set up for long-term success across clinical, operational, and business teams.
You will serve as the billing subject matter expert on the Implementation team, bringing a process-driven and detail-oriented mindset to each engagement. In this role, you will define and refine repeatable billing implementation processes, partner closely with Product, Engineering, and cross-functional stakeholders, and ensure a consistent, scalable onboarding experience for both customers and internal teams.
Implementation Specialists act as the primary point of contact from sales close through go-live and early adoption. You will own implementation projects end-to-end managing timelines, leading training, troubleshooting complex billing scenarios, and proactively identifying risks that could impact adoption or customer confidence. Your ultimate goal is to accelerate time-to-value and position customers for long-term success on the ECP platform.