Role Type: Full Time, Remote
Hours: Tuesday to Friday (7:00 am – 11:30 am SAST) & Saturday to Sunday (12:30 am – 11:30am SAST)
Salary Range: R16 700 per month
About the Company
Our client operates in the hospitality industry, providing exceptional service and experiences to its customers.
Role Overview
Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment.
Key Responsibilities
- Handle inbound calls by either forwarding relevant calls or addressing inquiries directly.
- Manage inbound social media communications to ensure timely responses and customer satisfaction.
- Utilize the company's booking system as needed to assist customers with reservations and inquiries.
- Send follow-up text messages during or after phone calls to provide additional information or confirm details.
- Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times.
- Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible.
- Maintain accurate records of customer interactions and transactions for future reference.
- Collaborate with team members to ensure a seamless customer experience across all touchpoints.
